Hi, my name is Monalisa.  I joined the Pink Princess team about one year ago.  Just to give you a little back ground about myself, I went to UCLA for undergraduate studies and USC for my MBA.  I am the daughter of a diplomat and as a result lived in a lot of places like Chile, Uruguay, Taiwan, and South Africa.  I was fascinated by the fashion of different cultures.  That’s when I knew I wanted to make fashion my career.   I came to Pink Princess as a buyer and a long range strategist.

We received several  phone calls and emails from concerned mothers wondering why dresses couldn’t be shipped and returned for free?   After all,  buying apparel on the internet is scary because you never know what the fabric is going to feel like or what color shade you are going to receive.  You know what?  We listened.   We now offer free shipping, free returns, and no restocking fee.  We are trying to give moms the best customer service in the industry.  That is why we also offer the lowest price guarantee , ship your orders the same day if ordered by 4 PM EST, a live telephone operator from 9 AM – 4 PM Pacific Time, an 888 toll free number, and try to answer your emails within one business day.

What else could we do to improve customer service?   Please provide comments because we will definitely listen to them.

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